FAQs for Site Owners
CAN I TRY CL BOOKING FOR FREE?
Yes. You can sign up and use CL Booking free of charge for 2 weeks to see if it works for you.
DO I HAVE TO SIGN UP?
No. We only want to include CLs that are happy to be involved and are looking to fill their sites. You can continue to advertise your CL however you wish outside CL Booking.
WHO DESIGNED CL BOOKING AND WHY?
CL Booking has been designed by a consortium of 20 CL owners. It was born out of the CL Booking Facebook Group which has grown to circa 18K members (August 2021). Whilst successful, the group became impossible to administer effectively. Facebook is not designed to support this kind of activity. We either closed the facebook group down, or sought an alternative platform that was tailored to the specific needs of matching members with available CL pitches.
WHO BENEFITS FROM CL BOOKING?
The 20 CL Owners who pre-paid their subscriptions do not gain financially from the new website. In fact, quite the reverse. They took a risk by paying in advance for a service that might not have seen the light of day. They were convinced that CAMC Members would find the new website valuable and that it would reach a much wider audience than the Facebook Group. Facebook is only used by 70% of the UK population and 30% of CL Owners are not on Facebook, so could not participate in the Facebook Group. The new website is therefore much more inclusive. Pocket Apps - which developed and financed the website - will, if the number of CLs subscribing reaches sufficient numbers - benefit. However, the firm has taken a large risk in the strong belief that this is a worthwhile marketplace.
HOW IS CL BOOKING DIFFERENT FROM OTHER SITE LISTING SERVICES?
Two key reasons;
No other listing site provides up-to-date availability information
Other listing sites (like PitchUp) are ‘general’ and not specifically tailored to CAMC members or CAMC CL sites
DOI HAVE TO SIGN UP?
No. We only want to include CLs that are happy to be involved and are looking to fill their sites. You can continue to advertise your CL however you wish outside CL Booking. There are a growing number of other 5-van related social media groups.
WHY WOULD I WANT TO PARTICIPATE?
The key to profitability (or at least covering your costs) for a site is increasing your occupancy. Our research shows that 49% of CL users want to book online. They want an easy-to-use service that provides them the ability to find, review and book a CL. CL booking has been designed to meet that need.
MY CL SITE IS ALREADY FULLY BOOKED - WHY DO I NEED CL BOOKING?
Two main reasons;
When you have a cancellation you can advertise your availability immediately to all users without having to create a special Facebook Post etc.
As more CL users adopt CL Booking you’ll receive fewer phone calls or emails about dates that your’e fully booked for.
HOW MUCH WILL IT COST ME?
After your initial 2 week free trial, the charge is £12.50 inclusive of VAT per month based on an annual contract. Payment is made by credit card. There are also other options for a month by month contract (more expensive) or annual contract (less expensive)
HOW DOES CL BOOKING WORK?
If your site has an online booking system, see below. If you don't, this is the process...
You will receive an email enquiry, complete with full details, so that you can either accept or decline the enquiry.
If you accept, the booking will appear on your dashboard and the enquirer will be sent an email confirming.
If you decline the booking, the enquirer will be notified.
If you accept a booking the pitch will come off your availability on CL Booking and show in your Owners Panel.
If you decline the enquiry your availability will revert to your pitch being available.
MY SITE USES A BOOKING SYSTEM
Short Answer: CL Booking will work with the outgoing ‘iCal’ feed from three common booking systems; Free-toBook, Anytime and InnStyle. For users of these systems your availability will automatically update onto CL Booking and enquirers can be directed to book directly with your booking system. We are looking at adding other iCal compatible systems.
More detail on iCal. Context: iCal is an industry-standard way for online calendars to 'talk' to each other. They can be set up as one-way or two-way. We are using the one-way version. If you use one of the supported booking systems ; Anytime, Free-to-Book or InnStyle you will be able to 'export' the availability as shown in your booking system to CLBooking. The iCal feed will update CL Booking every few minutes. The customer using CL Booking should therefore see the same availability on CL Booking as they would by looking at your own website.
When they press the 'enquiry/book now' button on CL Booking they will be sent to the page on your own CL website where they book, as normal. You control in the Owners Panel (pricing tab) where the customer goes to on your website.
Your website/booking system then takes the booking as normal.
No doubt there will be the odd glitch as we get the systems to talk to each other behind the scenes, but we have been testing this for a few weeks now, and it seems to be stable for the supported systems. If you have an unsupporteed iCal feed, my suggestion is to give it a try and see if it works. We are here to help.
I DON'T HAVE AN ONLINE BOOKING - CAN CL BOOKING SEND ME ENQUIRIES
Yes! We have designed it for you too. When a customer sees you have pitches available they will complete a Form to send you an Enquiry. The form will contain all the information you need to accept or reject the booking. You will receive an email AND you will see the Enquiry on your Owners Panel > Enquiry page. You then choose to Accept or Reject the Enquiry. If you Accept it will go into your Bookings.
WHAT INFORMATION DO I NEED TO LOAD UP TO GET STARTED?
Here’s the good news, not much! We’ve already imported all the basic details about your site. You can now add or amend the details, fine-tune the location of your site (move the pin) and upload as many photos as you like. You can even add a YouTube video. As ever, the better your photos are, the better your site will come across. Please note that we won’t accept listings that don’t have photos.
CAN I CHANGE MY DETAILS / PRICES / ADD PHOTOS?
Yes, of course! We’ve made it super-easy for you to change, amend or update any of your details yourself. Note, you are in charge. It’s your data.
WILL CLBOOKING BE AN APP ON MOBILE PHONES?
Yes. CL Booking will be downloadable from both the Apple App Store and the Google Play Store (Android) as a fully-working App. with all the same features and data.
WHAT HAPPENS IF I CLOSE OR LOSE MY CERTIFICATION?
CL Booking is strictly for CAMC CL sites. Unless your CL site is listed on the CAMC website we will not allow a listing on CL Booking.
DOES CL BOOKING OFFER REVIEWS?
No. We might offer this facility in the future, but for now we want to keep life simple and reviews bring a whole level of complexity!
DO I HAVE TO ADVERTISE ALL 5 PITCHES
No. If you only want to show 1, 2, 3 or 4 pitches on CL Booking that’s fine. Just set it up that way on your setup process. However, you may find that it’s easier to have 5 shown.
HOW DO I UPDATE MY AVAILABILITY?
You can enter Manual Bookings (ones you take outside of CL Booking, by phone or email) on the ‘Manual Booking’ tab.
HOW CAN I PROMOTE THE FACT THAT MY SITE IS ON CL BOOKING?
Use the ‘We’re on CL Booking’ round badge logo that’s available in white or colour from Ted Howard-Jones. You’ll also find it in the FILES section on the Owners Group Facebook page. See Below.
GDPR / PRIVACY / COOKIES / DATA ETC..
All credit-card processing is handled by Stripe.
The information stored on CL Booking about CL sites is publicly available information.
The information sent by customers to CL sites is the minimum necesssary for a CL site to accept or reject a booking enquiry.
The data regarding individual bookings is the property of the CL owner.
CL Booking is not transacting any monies between customers and CL Sites.
CL Booking will be backed-up every 12 hours. 6 rolling copues will be kept (3 days) in the event of issues.
As we know that demand for this type of service is high, we expect that organic / word-of-mouth will lead to widespread knowledge and adoption by both CL site owners and Members who wish to book CL sites.
Access to the CL Booking Website Support Page - so you can post about your site
We'll write Blog Posts about your site or local area
We'll provide you with Posters for you to display at your site.
We'll provide marketing advice to assist you in getting enquiries
We aim to answer any questions you have within 24 hours, quicker if we can
Email - if you have a specific issue please email email@example.com with a description (and a screenshot if it will help) and the type of device you are using. We recommend a PC for managing the service, but we are tasking the developers to improve iPad functionality.
Facebook Group - Please join the NEW facebook group specifically for CL Booking Owners. Click here https://www.facebook.com/groups/clbownersupport
Phone - If you have a very urgent query, please call Ted on 07740-298-474
Online (screen share) - we can support you on a screen-share. Just arrange a time to 'meet' us on Whereby https://whereby.com/clbooking